We are living in a modernized corporate society, where it is not making any surprises that most of the consumers are getting inclined towards the chatbots using. Chatbots are everywhere now in the World – starting from the online bot assistant i.e., Corona from Microsoft to the messaging assistant i.e., the Slackbot, and our most commonly used home assistant, i.e., the Alexa from Amazon. As a definition, it can be said that the chatbots are nothing complicated, it is just a computer application, mainly used to streamline the interaction between the computer or the services and the individuals or the customers by automating certain tasks.
Chatbots are the greatest technological invention of the consumer application technology to date and taking place at almost digital places of the World. These chatbots are more trustworthy and more flexible utilized consumer applications technology by Artificial Intelligence and Machine Learning. And due to this growing machine learning technologies, the chatbots are getting highly used in every company or business across the world.
Generally, the simple chatbots are performing tasks on the basis of some rules that set and programmed by a human developer through the bot-building platform. But more advanced chatbots are using the technologies of Artificial Intelligence and Machine Learning, which help the bots to understand customer’s requests or queries, and then to make a personalized response to improve the interaction with the customer. Also by combining with the NLP or the Natural Language Processing technology, the chatbots are now more convenient with the interaction part by providing a more human-like experience to the customers.
The Application of the Chatbots:
The main application of these chatbots is to provide support and growth to the businesses or the corporates of every size and feature and also to their customers. By providing these, the chatbots are saving a lot of money of the businesses, and that is the main reason for which the adoption of the chatbots is getting increased in every business. For every kind of business, the chatbots are the most useful in terms of availability, engagement and customer satisfaction. They are programmed to handle more and more customer queries with more efficiency. Also, they are available for 24/7 work.
The chatbots are the best tool or the application for making short and convenient specific chats, like the routine tasks or the frequently asked questions. And hence it can save a lot of time and resources of your business, and of course yours. As the name implies, we can think about the chatting purposes of the chatbot only. But apart from this general chatting, the chatbots can be used in other sectors also,
Chatbots as your website front desk. If you have a website, it can be possible that a visitor comes to your site and you are not active by that time. In this case, you will not lose the visitor by simply hiring a chatbot. Set rules to this chatbot as a receptionist of your website. When a visitor comes to your website, this bot can welcome the visitors with a greeting like a hello message. Also if the visitor searches for anything on your website, he/she can simply type the name of the thing within the chatbot, and the chatbots will instantly direct the visitor to that place of the website. It can make an engagement with the visitor too, by making the conversation, starting by taking his/her name, email addresses and their requirements. It also can direct the visitor to the human agent, in case of broader conversations. The research shows that 85% of consumer interactions will be going to manage by the chatbots within the next year.
Chatbots as an account clerk of your website. You can use the chatbots as an account clerk in your website, just setting the program for this. The chatbots can collect the information from the users of your websites such as their names, email addresses and get the hold to access the delivery status and billing details to the user’s accounts. They can even be used to perform certain basic tasks like resetting the passwords etc. For this kind of repetitive and routine tasks, the chatbots are the more convenient and useful tool.
Chatbots as the salesperson of your website. If your website is like a digital showroom, and the visitor comes to find something, the chatbots can help them to find that of the visitor’s requirements, and also it can answer the visitor’s FAQs, such as a feature of the item or the price list of the item by comparing them with other websites.
Chatbots as the shop assistant. Even on the website, you can hire a chatbot as your shop assistant. You may face a number of questions regarding the items or products, like the return policy of the item, or the discount offers, or some delivery related questions, unsubscribe options, etc. Do not waste your time to answers these, just hire a chatbot. They are so efficient and convenient in these automated and repetitive tasks.
Chatbots as the fastest problem-solvers. These chatbots can be the fastest convenient problem solver for the customers. It first goes through the user’s problems by chatting with them, then generating a conversation with some filtrate questions for the user, then based on the user’s interaction it develops a possible solution to the user’s problem and delivers it to the user.
Advantages of using chatbots:
The common advantages of using chatbots are as follows:
- It is transforming consumer application technologies to the next level.
- It is more cost-effective for businesses and corporations.
- It is an expert in handling customers by providing a more human-like experience.
- The AI chatbot applications can be accessed from any digital device like desktop as well from mobiles too.
- For the automated platforms and repetitive purposes, the chatbots are using more advanced technologies like NLP and NLU.
- The chatbots can be a very good virtual as well as the personal assistants and can assist more efficiently and carefully to perform any tasks.
- It has faster problem-solving skills than any of the human assistants.
- It works 24/7, without having a break.
Limitations of the chatbots using:
Every tool or software has its limitations, together with the advantages. As well as, the chatbots also have limitations, are follows:
- Being just a software system, the chatbots often get in trouble by not able to capture the full shade of the user conversations and do not understand the user’s intention fully. So it makes an error.
- As by the rules set in a way the chatbots are like to focus on the conversation input first, not the customer or the people. Thus the customer may face a lack of attention, engagement, and as well as lack of connection with the assistants and hence making harm to the businesses.
- The chatbots are limited only to their capabilities. They can not work or think beyond their capabilities that set to.
- And last but not the least, the chatbots may seem so intelligent, but they are not as much as humans.
Why businesses should use Chatbots?
Every business should use chatbots as it has some basic importance which could rely on every business sector and corporation, as follows,
- It enhances the customer experience by streamlining the interactions between the customer and the services, together with human-like assistance.
- Thus, it opens the new gate of opportunities to the companies by engaging more customers to it and upgrading the businesses.
- It reduces the cost and times of the businesses and also performs tasks for the corporates by utilizing human interactions in a more efficient way.
The above passage shows you the advantages and disadvantages along with the usefulness of the chatbots. Now it is up to you to generate the idea that whether the chatbot is the right fit for your corporates or not, by leveraging the advantages and the disadvantages. But to me, the chatbots are really beneficial for every kind of business and corporation. By utilizing this the businesses can save money, make extra profits, and get an assistant who works 24/7, without having any break. So, as for me yes, the chatbot is good.
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